If you haven't already done so, please Sign In or Create an Account to register.

Should you need assistance with your registration, email our Accounting/Registration Specialist, Shobhan Chickarmane.

Sign In

 
 

Effective O&M Programs Workshop-SC

Member $195 / Non-member $295

Objective:
To provide expertise and knowledge to aid personnel to develop, implement and sustain programs to continuously win the support of their customers.

Outline:
  • Identifying the real water-related concerns of the customer
  • The benefits to the customer when a Supervisor knows the productivity of their Employees
  • Developing and teaching Employees with the goals of the organization in mind
  • Monitoring and modifying Employee behavior to represent the best public image
  • Knowing the value and importance of persuasively engaging the customers
  • Establishing and coordinating the effectiveness of O&M programs with the customer concerns
  • Measuring the success of your programs
  • Properly planning for O&M program sustainability
This class is 7:30 am - 4:30 pm
Instructor:  Ken Morgan, PE
Earn up to 8 contact hours

Refund Policy:
Due to our commitment to instructors, other students and materials, the following refund policy applies:
  • Requests for refunds must be made in writing and are subject to the following conditions:  Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than 15 days prior to class start date.  All fees are non-refundable thereafter.
  • Requests for transfers must be made in writing and are subject to the following conditions:  Transfers are based on availability.  No transfer requests will be authorized if they are not received more than 15 days prior to class start date.
  • A 100% refund or credit of your registration fee will be issued if a class is cancelled by the Section.
When
8/16/2019
Where
7:30 AM - 4:30 PM Electric Utility's (Silicon Valley Power) 881 Martin Avenue Santa Clara, CA 95050

Refund Policy

Requests for refunds and transfers must be made in writing and are subject to the following conditions: Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than 15 days prior to class start date. All fees are non-refundable thereafter. Transfers are based on availability. No transfer requests will be authorized if they are not received more than 15 days prior to class start date. A 100% refund or credit of your registration fee will be issued if a class is cancelled by the Section. 

Transfer Policy

Requests for transfers must be made in writing and are subject to the following conditions: Transfers are based on availability.  No transfer requests will be authorized if they are not received more than 15 days prior to class start date.